Accessibility Controls
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Customer Centric Initiatives in LPG

  1. Portability of LPG connection

A customer not satisfied with services of his existing distributor can shift to a new distributor using OMC website or OMC mobile Application.

  1. LPG Refill portability

A customer not satisfied with services of his parent distributor can choose any distributor of the same company serving in his locality/ area for each refill booking & delivery.

  1. Hassle free across the counter LPG connection

Hassle free Non-subsidized domestic LPG connection is now provided across the counter after a mere submission of Aadhaar and self-declaration of address.

  1. Secondary LPG connections

Release of secondary LPG connections to persons moved out of their native place for work, education etc.

  1. Facility of online booking of LPG connection and payment for refill

LPG consumers have been given various modern tech enabled options for booking and payment for new LPG connections, eliminating the need of visiting a distributor. Customers can apply for a connection and book refill by any of multiple option viz. OMC portal, UMANG, WhatsApp booking, missed call, IVRS for booking & wallets, Credit Cards, Debit Cards, net banking, UPI etc for payments. As a result of these initiatives digital transaction % in LPG which was 4.1 % in the month of April 2020 is now 46.6% in the month of April 2023.